OUR POLICY

1.  Bookings are only made online through the website or by email: contact@thecurlylook.com

2.  For your convenience you can book your appointment through our online booking service. If you want to arrange an appointment, we recommend that you book it as far in advance as possible. 

3.  As there is minimal time between bookings, we can only allocate 10 minutes of waiting time, if you are running late. After that time it is not possible to take you as it will impact on the time allocated for the next client.

4. For your convenience you can cancel or reschedule your appointment online up to 48 hours prior to your appointment and avoid a cancellation fee. If you are unable to attend your appointment you must cancel or reschedule it using the online tool available in your confirmation email. It is your responsibility to remember your appointment but as a courtesy to our guests we send one reminder when booking and another 72 hours prior to your appointment. If you encounter any issues doing so, please contact us by email contact@thecurlylook.com taking into account we are not open on Sundays and Mondays.

5.  Our appointments are on a one to one basis so we aim to keep things as comfortable as possible. We kindly ask you to not bring anyone along for your appointment.  For specific cases where companionship is a requirement please contact us on contact@thecurlylook.com

6.  We do not take clients outside the salons opening hours or outside the time allocated for each appointment. This restriction also applies to the buying of products.

7.  The time allocated for each client varies according to the client’s hair needs, but on average the treatment takes 2 hours. Try to arrange your appointment on a day when you are free, so that you can come to your The Curly Look experience without rushing or being in a hurry.

8.  In the case of cancellation without notification you will loose your deposit as this will be taken as a cancellation fee.

9.  To book express services your last cut should be no longer than 150 days. Otherwise it will require a revision of your hair through a Curly Session.  This service requires your hair to be fully styled and set with products and routine already prescribed on previous appointments. Failing to follow these instructions may result in extra charges.

10. If you are returning to a Curly Session you must try to implement the advice and preparation shared with you on your previous appointment.

11. If you had a hair cut in a short time previous to your appointment, you may have to wait a few months until your curls are ready to get a Customised Curly Cut. For enquiries please attach a picture of your hair in its natural state when emailing us at contact@thecurlylook.com

NOTE:

*** We hold the right to refuse service if any of the above are broken***

APPOINTMENTS

We value our client't time as well as ours.  All services require a 50% deposit in order  to reserve your appointment.  It will go towards your services.  All appointments must be booked. Services can take from 1-3 hours. There are no walk ins.

CANCELLATIONS

There is a 48 hours cancellation policy. If you  cancel or change your appointment in less than

48 hours your deposit will not be refundable.

LATENESS

It's understood that things happen sometimes, so there is a 10-15 minutes grace period given for lateness.  If you are more than 30 minutes late, you will be charged a lateness fee.  We reserve the right to cancel or modify services as needed to stay on time for all following appointments..

STUDIO RULES

Our appointments are on a one to one basis, so please, only clients with appointments are allowed in the studio.

NO SHOWS

Please don't. Thanks